What to expect from your first Metergy bill
Metergy bills are issued on a monthly basis and are due 20 days after the date issued.
Your first bill will arrive 6 to 8 weeks after your move-in date and will include:
Consumption charges for your first billing period
A one-time service setup fee
The first of six security deposit installments, unless it is waived (see below for details)
See what a bill actually looks like
Your building may receive metered services for electricity, water, thermal energy and/or gas. The sample bill below outlines the standard charges if your building has all of these services.
Residents in a building serviced by Metergy Solutions will:
About Security Deposits
All new customers are required to provide a security deposit, unless they qualify to have it waived. Here’s how it works:
Your security deposit will be applied to your account over six equal monthly instalments
It will be returned after one year (with good payment history on the account) or when the account is closed
You will earn interest on your security deposit when it is paid back – interest will be accrued monthly at the prime lending rate set by the Bank of Canada less 2%.
In accordance with our Conditions of Service, your security deposit will be waived if you meet one of the following conditions:
Enroll in a Pre-authorized Payment Plan
Provide a letter from a licensed electricity or gas utility, confirming recent good payment history with that utility for a period of one year during the previous 24 months
Have a previous account with Enercare, with good payment history for a period of one year during the previous 24 months
Have a recent credit score of 700 or better from Equifax or TransUnion
Are an eligible low-income consumer in Ontario under the Ontario Unit Sub-metering Code