FINANCIAL ASSISTANCE

There are a variety of relief programs available to help eligible customers with their utility costs.

For our Ontario customers

1. Ontario Electricity Support Program (OESP)

OESP enables eligible low-income customers to receive a fixed monthly credit on their electricity bills. To apply or to find out if you qualify, visit OntarioElectricitySupport.ca, or call 1-855-831-8151.

The credit amount depends on:

  • How many people live in your home
  • Your total household income

2. Low-Income Energy Assistance Program (LEAP)

LEAP provides emergency financial relief to eligible low-income customers. If you’re behind on your electricity bill and face having your service disconnected, you may qualify for emergency financial help up to $500 of the amount owing on your bill (up to $600 if your home is electrically heated).

To learn more about eligibility and how to apply, visit Ontario Energy Board for more information.

3. COVID-19 Energy Assistance Program (CEAP)

CEAP supports residential, small business and registered charity customers struggling to pay their electricity bills as a result of the COVID-19 pandemic. The program provides a one-time, on-bill credit to eligible customers in need of financial assistance during this time.

To apply or to learn more about the program, visit the CEAP Information Page.

For more information about other financial assistance that may be available, visit the Ontario Energy Board website.

For our Alberta customers

Utilities Customer Advocate (UCA)

Financial assistance may be available if you are experiencing financial difficulty. You can find a list of agencies in Alberta that can help on the Utilities Customer Advocate (UCA) web site.

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