MOVING IN
You are responsible for your suite’s utility charges the day you take possession (if you own), or on your move-in date (if you rent).
There are 2 ways to open a new Metergy account:
Complete the online New Service Setup form
Call our Customer Service Center at 1-866-449-4423
Once your account is setup, you will receive a confirmation letter or email with your account number and customer verification number. Using this, you can register for MyMetergy online portal.
* Please visit our Customer Service Agreement page for a copy of the terms and conditions that govern your use of Metergy’s services
MOVING out
Even if you’ve already moved out, you are still responsible for all charges on your Metergy account until it’s closed.
There are 2 ways to close your Metergy account:
Complete the moving out form in MyMetergy
Call our Customer Care Centre at 1-866-449-4423
Additionally, you will also need to:
Close your account one month before moving out.
Provide your move-out date.
Provide a forwarding address, so that we can mail a final bill and/or refund cheque for any amount remaining. on your account.
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