MULTI-YEAR ACCESSIBILITY PLAN

Metergy Solutions Inc. (MSI) strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Our organization is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). This multi-year accessibility plan outlines the steps MSI is taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how MSI will play its role in making Ontario an accessible province for all Ontarians.

Section One: Past Achievements to Remove and Prevent Barriers

This document includes a summary of the accessibility initiatives MSI has completed.

A

Customer Service
MSI strives to service our customers in a way that provides equal treatment in a manner which respects the dignity and independence of people of all disabilities. We have established policies and procedures which lay out these commitments below.

Accessibility Policies
MSI established policies and procedures for the Customer Service Standard which includes how to communicate and interact with people with disabilities and welcoming people with disabilities who use assistive devices or are accompanied by a support person or a service animal into a MSI office building. These policies are available on our company intranet and on our company website.

All existing employees and contractors are trained on the Customer Service Standard and we have made this training part of our onboarding process for all new hires and contractors.

Accessible Formats and Communication Supports
Upon request, MSI will provide or arrange to provide accessible formats of external communication and will answer any questions customers may have about external content such as invoices by telephone or email.

B

Information and Communications
MSI strives to provide information and communication to our customers and employees in an accessible format and will work with both employees and customers to fulfill all requests for information in accessible formats. We have established policies and procedures which lay out these commitments outlined below.

Accessibility Plans
MSI created this multi-year accessibility plan, which was reviewed and updated in December 2020. The revised version of the multi-year accessibility plan has been posted on our MSI website. We will continue to review and update our plan at least once every five years.

Accessibility Policies
MSI created a statement of commitment to establish MSI’s vision and goals for accessibility and published this commitment on our MSI website.

We also reviewed our current Accessibility Policy to ensure it meets Customer Service Standards, Information and Communication Standards and Employment Standards. This policy was posted on our company intranet and our company website.

Websites and Web Content
We are actively working to increase the accessibility and usability of our website and endeavor to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. These guidelines establish a single shared standard for web content accessibility to address the needs of individuals, organizations, and governments worldwide.

Feedback
We established a dedicated e-mail address for people with disabilities to provide feedback on the way MSI provides goods and services to people with disabilities. The e-mail address accessibility@metergysolutions.com is documented in our Accessibility Policy posted on the MSI website and is available on our accessibility page on our website. E-mails sent to this address are directly sent to designated members of our AODA Committee and the Legal department. If email is not a suitable method to provide feedback, customers may contact 1-866-449-4423. All feedback will be directed to the appropriate department to investigate and a response will be provided within 15 business days.

C

Employment
MSI is committed to fair and accessible employment practices. We have established policies and procedures which layout these requirements as outlined below.

Workplace Emergency Response Information
We reviewed our current staff to determine if there were current employees with current disabilities that required individualized workplace emergency plans. We also developed a process to ensure individualized workplace emergency plans are created for newly hired employees with disabilities as part of the onboarding process.

Recruitment, Assessment and Selection Process
We reviewed MSI’s recruitment, assessment and selection processes to ensure they include accommodation for applicants with disabilities.  As a result, we updated our template for all external and internal job postings to state that MSI will make accommodations that will take into account the applicant’s accessibility needs upon request.  Our Offer of Employment Letter templates have been updated to include a paragraph to advise of our accommodation policy and where it can be located on our external website.

Through training and internal communications, we notified all employees about the availability of accommodation for applicants with disabilities in MSI’s recruitment process and the requirement to provide suitable accommodation that takes into account the applicant's needs due to disability.

Informing Employees of Supports
Through training and internal communications, we informed all employees of our policies to support employees with disabilities.  This information is also provided to new employees in their Offer of Employment and as part of the orientation and onboarding process.  Updated information will be provided to employees whenever there is a change to any existing policies on the provision of job accommodations.

Accessible Formats and Communication Supports for Employees
We will consult with employees with disabilities to determine which accessible formats of communication they require and we will provide information needed to perform job and other employee communication in accessible formats as required and requested by employees.

Individual Accommodation Plans
We developed an Individual Accommodation Plan form and have made it available to employees on our intranet. When identified, managers will develop individual accommodation plans for employees with disabilities with the participation of the employee. These plans will be reviewed and updated on an annual basis or when requested by the employee.

Return to Work Process
We reviewed our return to work process to ensure that we take into account the accessibility needs of employees with disabilities. Our Return to Work process is facilitated by an external provider that manages the cases with support from the employee’s physician and provides us with requirements and accommodation needs for employees returning back to work.

Performance Management
We reviewed the performance management policy and procedures to ensure we take into account the accessibility needs of employees with disabilities. Where needed, we will provide performance management forms and documents in accessible formats.

Career Development and Advancement
We reviewed our processes to ensure that employees with disabilities as well as their individual accommodation plan are taken into consideration with respect to career development and advancement. Whenever an employee with a disability is given a new role as part of a career development or an advancement opportunity, the needs of the employee are considered in order to determine if there are any additional adjustments needed for the new responsibilities.

Redeployment
We reviewed our processes to ensure that employees with disabilities as well as the individual accommodation plan are taken into consideration with respect redeployment. Whenever an employee is redeployed to a new role as part of a redeployment, the needs of the employee are considered in order to determine if there are any additional adjustments needed.

Training
All existing employees were trained on the Customer Service Standard, Employment Standards and the Ontario Human Rights Code as it applies to people with disabilities. We have made this training part of our onboarding process for all new hires and contractors.

Section TWO: Strategies and Actions Going Forward

MSI is committed to treating all people in a way that allows them to maintain their dignity and independence and is committed to providing a barrier-free environment for our customer, suppliers, visitors, employees and other stakeholders that enter our premises or access our information.

MSI will continue to follow the policies, procedures and commitments outlined above under the Customer Service, Employment and Information and Communication Standards.

Our strategy to ensure that these commitments are fulfilled is to build an Accessibility Committee that will meet periodically to review our policies, procedures and initiatives as well as the requirements of the AODA to ensure that we continue to follow these requirements and commitments.

For More Information
For more information on this multi-year accessibility plan, please contact us at accessibility@metergysolutions.com.

Standard and accessible formats of this document are free on request from accessibility@metergysolutions.com.