MOVING IN OR OUT?
MOVING IN
You are responsible for your suite’s utility charges the day you take possession (if you own), or on your move-in date (if you rent).
There are 3 ways to open a new Metergy account:
Complete the online New Service Setup form
Submit a signed Customer Services Agreement
Call our Customer Care Centre at 1 866-449-4423
Once your account is setup, you will receive a confirmation letter or email with your account number and customer verification number. Using this, you can register for MyMetergy online portal.
Learn more about your first bill >MOVING Out
Even if you’ve already moved out, you are still responsible for all charges on your Metergy account until it’s closed.
There are 2 ways to close your Metergy account:
Complete the moving out form in MyMetergy
Call our Customer Care Centre at 1 866-449-4423
Additionally, you will also need to:
Close your account one month before moving out.
Provide your move-out date
Provide a forwarding address, so that we can mail a final bill and/or refund cheque for any amount remaining on your account.
HAVE QUESTIONS OR NEED HELP?
