Fraud Alert

You should be aware that there are a number of ongoing scams that target consumers through phone, email or even door-to-door. The most common scam we see is someone claiming to be from Metergy threatening to disconnect electricity if payment is not made immediately.

If you have been contacted and suspect it could be a scam, please:

Contact Metergy Solutions toll free at 1 866 449 4423 to verify your account information and status.

Do not provide personal information, such as your Metergy Account number or banking information.

Do not click on any links in the email or text message you have received.

Don’t be alarmed by threats of disconnection. Metergy does contact customers to discuss overdue accounts but we follow the below process:

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Our team will only make phone calls during regular business hours (Monday to Friday 8am to 8pm).

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We would never demand immediate payment using a pre-paid credit card, gift card, PayPal or Bitcoin.

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If an account is at risk for disconnection, at least two notices will have been mailed to you and a possible disconnection date range would have been provided with a minimum 20 days notice.

If you believe that you have been a victim of fraud, we encourage you to report it to your local police force or the Canadian Anti-Fraud Centre at 1-888-495-8501.

If you have any questions or concerns, we are always here to help. Please contact our Contact Centre at 1-866-449-4423 or email us at CustomerCare@metergysolutions.com.

Fraud Alert

If you have been contacted and suspect it could be a scam, please:

Don’t be alarmed by threats of disconnection. Metergy does contact customers to discuss overdue accounts but we follow the below process:

HAVE QUESTIONS OR NEED HELP?