Protect Yourself from Fraud
Your safety is our priority. We want to inform you that we've received reports of fraudulent activity targeting Metergy customers and job seekers. Knowing the types of scams and their signs can help keep your personal and financial information from falling into the wrong hands.
Individuals have been posing as Metergy representatives and visiting buildings to offer residents enrolment in electricity-offset, carbon-credit, or environmental incentive programs.
Please note these individuals are not affiliated with Metergy. We will never collect personal or financial information at your door and only visit your unit if an appointment has been scheduled in advance.
Scammers are taking advantage of job seekers by impersonating recruiters affiliated with Metergy. There are several variations of job scams targeting potential candidates.
By staying aware and informed, we can all play a part in protecting each other from potential scams and reducing the risk of door‑to‑door fraud.
- Fake Job Postings: False representatives are creating and uploading fake job postings to reputable websites including LinkedIn and Indeed. Watch out for postings with poor spelling and grammar, inconsistent formatting, vague responsibilities, and unrealistic compensation expectations. If you’re unsure whether an opportunity is legitimate, check out our careers page for active listings.
- Unsolicited Messages: Job seekers have reported suspicious emails and texts offering immediate employment opportunities with Metergy. These are typically followed by requests for personal or banking information. While our recruitment process may change at times to ensure we find the right fit for the role, all candidates must go through a several-step process that includes a virtual and in-person interview. We will never ask for your Social Insurance Number or banking details until the recruitment process is complete, and an offer letter has been formally signed. Please note that we may partner with third-party agencies to fill certain positions.
- Payment Scams: Be cautious of scams in which you are asked to pay an upfront fee in exchange for a job, training, or equipment. Metergy will never request payments from candidates at any point during the recruitment and onboarding process.
This type of fraud involves threats of electricity disconnection if a payment is not made immediately and may be carried out via phone, email, or in-person. If you receive such a threat, do not engage. While we may contact customers to discuss collections activity, prior notice will always be sent.
- If someone unexpectedly arrives at your house claiming to be from Metergy, you should decline the interaction.
- When discussing job opportunities, ensure that messages are from an official LinkedIn account or a personalized domain ending in @MetergySolutions.com. We do not communicate using generic email addresses or unauthorized channels including WhatsApp or Facebook.
- Should a phone call or in-person visit be required for collections-related purposes, prior notice will be provided.
- Metergy will never ask customers for banking information at your door, via phone, or email. Additionally, we will never request payments in the form of gift cards, PayPal transfers, or cryptocurrencies.
- For Metergy customers, you can safely and securely view your consumption and manage your bills through the MyMetergy portal.
- For job seekers, we will only collect personal and direct deposit information for payroll purposes through secure means following the successful completion of a multi-step recruitment process.
- We will always allow you time to review and verify information.
- If you experience a concerning visit, please notify your property management team immediately.
- If you suspect that you’ve been the victim of recruitment or collections fraud, contact the Canadian Anti-Fraud Centre at 1-888-495-8501.
By staying aware and informed, we can all play a part in protecting one another from potential scams and reducing the risk of fraud.
