FINANCIAL ASSISTANCE
If you can't find a program and are having trouble paying your bill, please get in touch with our Customer Care team at 1-888-422-9319 or email us at customerservice@metergysolutions.com to discuss available payment arrangements.
Federal Programs
Low Income Home Energy Assistance Program (LIHEAP)
LIHEAP helps keep families safe and healthy through initiatives that assist families with energy costs.
More about LIHEAP
LIHEAP Map State and Territory Contacts
National Energy Assistance Referral (NEAR) Project
The National Energy Assistance Referral (NEAR) Project is a free service providing information on where you can apply for LIHEAP. Call the toll-free phone number at: 1-866-674-6327 or send an e-mail to: energy@ncat.org
Low-Income Household Water Assistance Program (LIHWAP) LIHWAP provides funds to assist low-income households with water and wastewater bills.
More about LIHWAP
LIHWAP Map State and Territory Contact Listing
California
California 2-1-1
California 2-1-1 is a free and confidential service that helps people find the local resources they need. Residents can call 2-1-1 at any time, twenty-four hours a day, 7 days a week.
About California 2-1-1
Cal Water Cares
The Cal Water Cares Hardship Program, which is administered by Dollar Energy Fund, assists eligible utility customers with their California Water Service Company bills. Customers may be eligible to receive a one-time grant that is applied directly to their utility bill.
About Cal Water Cares
California Alternate Rates for Energy (CARE)
Low-income customers that are enrolled in the CARE program receive a 30-35 percent discount on their electric bill and a 20 percent discount on their natural gas bill.
About CARE
Hawaii
Rent and Utility Relief Program
A listing of rent and utility assistance programs by the Office of Economic Revitalization (OER) of the City and County of Hawaii.
Learn more here
Hawaii Utility Bill Assistance
The Hawaii Utility Bill Assistance program was created to help Hawaii residents who are financially affected by the pandemic and who have fallen behind on their payments to electric, water, sewer and gas utilities.
Thousands of residential customers who meet eligibility requirements can receive one-time assistance of funds up to $750. That amount will be paid to one utility or split among several.
Dial 211 or visit Aloha 2-1-1
Illinois
Catholic Charities
Catholic Charities of the Archdiocese of Chicago (CCAC) was founded more than a century ago to meet human need ing the Chicago metropolitan region.
More information about CCAC here.
Community Services Block Grant (CSBG)
The CSBG offers Illinoisans an opportunity to receive support for an array of essential services including rent assistance, food, temporary shelter, medicine and more.
Check your local Community Action Agency (referred to as a local agency) page for a list of available services near you or visit the Illinois Department of Commerce webpage on Community Action Agencies.
Department of Family and Support Services (DFSS)
Learn more about DFSS programs here.
Salvation Army
More information available here.
Maryland
Maryland Energy Assistance Program (MEAP)
MEAP is a federally funded program that operates year-round and assists eligible Maryland households free of charge. The program is aimed at making homes more comfortable by repairing and replacing heating, cooling, and water heating systems.
Residents can find instructions for completing and returning a MEAP application here.
Montgomery County Assistance
More information here.
The Fuel Fund of Maryland
The Fuel Fund of Maryland aims to be a lifeline for vulnerable Maryland residents struggling with a home utility hardship. They assist by providing navigation through an array of financial and community resources that empower, engage, and safely connect a household in times of crisis.
About the program
The Electric Universal Service Program (EUSP)
The Electric Universal Service Program (EUSP) helps eligible customers pay for a portion of their current electric bill. Information regarding this program can be found on the Maryland Department of Human Services website or by calling 1-800-332-6347.
The Arrearage Retirement Assistance (ARA)
The Arrearage Retirement Assistance (ARA) program helps customers with large, past due electric and gas bills. If eligible, customers may receive forgiveness of up to $2,000 towards their past due bill. Information regarding this program can be found on the Maryland Department of Human Services website or by calling 1-800-332-6347.
The Utility Service Protection Program (USPP)The Utility Service Protection Program (USPP) is designed to help low-income families during the heating season. Information regarding this program can be found on the Maryland Department of Human Services website or by calling 1-800-332-6347.
Massachusetts
Low-Income Weatherization Assistance Program (WAP)
The Low-Income Weatherization Assistance Program (WAP) assists low-income households in reducing heating bills by providing comprehensive home energy conservation services.
For more information, visit the WAP website.
Heating Emergency Assistance Retrofit Task Weatherization Assistance Program (HEARTWAP)
The Heating Emergency Assistance Retrofit Task Weatherization Assistance Program (HEARTWAP) provides heating system services, including repairs and maintenance, to low-income households.
For more information visit the HEARTWAP website.
New York
Home Energy Assistance Program (HEAP)
Metergy is a licensed HEAP vendor with the Office of Temporary and Disability Assistance (OTDA). OTDA will send payments on behalf of eligible HEAP recipients directly to Metergy, which will apply the credit to your Metergy account.
Energy Assistance Program (EAP)
Eligible low-income customers may qualify for a flat monthly credit on their electricity bills. Amounts vary based on eligibility tier and utility territory. Con Edison’s current EAP credit amounts are available on its website here. If you think you qualify, please reach out to Metergy to request a Special Protection Form.
Emergency Utility Assistance (HRA)
You may be eligible for emergency cash assistance to pay your utility bills.HRA also provides utility assistance for assists families or individuals who are elderly, blind, disabled, mentally impaired or those residing in a neglected or hazardous environment who require financial assistance for their energy bills.
Please call HRA at 718-557-1399 or apply online at Access HRA.
Metergy Budget Billing
Budget Billing is designed to help you plan your electric utility budget by breaking your monthly electric costs into 12 equal payments (instead of fluctuating over the year). Once your plan has been created, you’ll pay the same amount every billing period for the year.
Contact us at 1 (888) 422-9319 to find out more.
Pennsylvania
Dollar Energy Fund
Dollar Energy Fund is a non-profit organisation that works with limited-income households to maintain or restore basic gas, water, wastewater, and electric service - providing utility assistance grants to eligible households.
More information is available on the Dollar Energy Fund’s website.
Home Energy Assistance Program (HEAP)
HEAP provides cash assistance for eligible customers for payment of their utility bills. Please note that this is primarily a resource for customers who have to pay for heat. You can submit an application through your local social services agency.
More information is available by calling DHS at: 1-866-857-7095 or going to the program webpage.
Utility Emergency Services Fund (UESF)
UESF is funded by the Division of Housing and Community Development (DHCD). This program provides assistance to low-income individuals and families who need help paying utility bills.
More information is available by calling UESF at 215-972-5170 or on the UESF website.
Metergy Budget/Levelized Billing
Budget Billing is designed to help you plan your electric utility budget by breaking your monthly electricity costs into 12 equal payments (instead of fluctuating over the year). Once your plan has been created, you’ll pay the same amount every billing period for the year.
Contact us at 1 (888) 422-9319 to find out more.
Texas
Texas Assistance Programs
Visit Texas 2-1-1 to learn about available assistance programs.
Virginia
Virginia Energy Assistance Program (EAP)
The Virginia Energy Assistance Program (EAP) assists low-income households in meeting their immediate home energy needs.
About the program
Washington DC
Utility Discount Program (UDP)
The Utility Discount Program (UDP) assists low-income District residents reduce their utility costs. Eligible customers may receive a discount of up to $475 per year on their electric bill ($300 per year if non-electric heat).
Go to the Department of Energy and the Environment website to apply online or call 3-1-1 to schedule an in-person appointment
Greater Washington Urban League
The Greater Washington Urban League provides up to $500 in assistance to eligible customers facing disconnection. Customers can call (202) 265-8200 or visit the Greater Washington Urban League website.
Residential Assistance Program (Emergency Residential Relief)
The Residential Assistance Program (Emergency Residential Relief) provides up to $2,000 to help income-eligible customers eliminate their past due balance. Call DOEE at 202-350-9649, or visit the Department of Energy and Environment program web page here.
