WELCOME Cornell Tech Residents


Whether you’re moving, need assistance managing your account, or have questions about your bills, commodity rates, and payment options, you’ll find all the answers in our FAQs below.

Understanding Your Charges

Metergy bills are issued on a monthly basis and are due 15 days after the date issued. Your first bill will arrive 6 to 8 weeks after your move-in date and will include:

  • Separate consumption charges for electricity and thermal VRF (heating and cooling).  
  • You are charged for an equal portion of the unit’s electricity and thermal (heating and cooling) usage.
  • Charges are applied to a  specific service period after consumption is used.
A commodity rate is the “per unit cost” that a commodity, either electricity, water, thermal energy, or gas, is charged at. Rates are determined by the local utility provider and will differ region to region.

Your Billing and Payment Options

Metergy’s default is paperless e-billing. With your e-mail address provided by your property manager, you will be automatically enrolled in paperless e-billing. Through paperless e-billing you will:

  • Receive an email notification of your latest bill with the bill amount due and payment due date once it’s ready.
  • Reduce clutter by eliminating paper statements.
  • Help the environment by reducing paper waste.

Setting up Auto-Pay with Metergy is an easy and convenient way to pay your bill. Sign up for Auto-Pay and your bill amount due will automatically be withdrawn from your bank account, avoiding any late payment fees (convenience fee of 2.9% may apply). Payments are applied to your Metergy account on the bill due date.

To register:

  • Register at MyMetergy.
  • Check the box to save your payment when paying through the Metergy portal.
  • Future bill amounts will automatically be processed on the due date, avoiding late payment fees.

You can pay your Metergy bill through MyMetergy using your credit or debit card, through your bank, or by mailing a check. Please note that when paying through MyMetergy, an online convenience fee of 2.9% may apply.

Pay by Credit, Debit, or eCheck

  • Create or log into your account by visiting MyMetergy
  • View your bill and pay using any one of the available payment methods (credit, debit, eCheck).

Enroll in Auto Pay through MyMetergy

  • Create or log into your account by visiting MyMetergy
  • Navigate to the left side of the screen where your account is displayed.
  • You will see an "Edit" button, click on that.
  • Choose a saved payment method and click submit.

Pay by Online Banking

Log into your online banking and go to your bill pay section. Select "Metergy Solutions LLC" from the payee list, or enter the address below:

Metergy Solutions LLC
P.O. Box 820211
Philadelphia, PA

Enter your Metergy Account Number found at the top of your bill and make your payment.

Pay by Check

Detach or print out the coupon from the bottom of your bill. Mail your check and coupon to the address listed on the bill. Include your account number in the memo section of the check and allow for postal delivery time when sending your payment.

Metergy Solutions LLC
P.O. Box 820211
Philadelphia, PA

Metergy is not responsible for payments received late due to postal delays. To avoid the possibility of a late payment charge, we recommend using one of the alternative payment options, or allowing 2 to 4 business days for delivery.

Unless otherwise required by law, interest will be charged on any overdue amount at a rate of 1.5% compounded monthly (19.56% per annum) until receipt of such overdue amount and all accrued interest. Please refer to our Conditions of Service for further details.

You should be aware that there are a number of ongoing scams that target consumers through phone, email or even door-to-door. The most common scam we see is someone claiming to be from Metergy threatening to disconnect electricity if payment is not made immediately.

If you have been contacted and suspect it could be a scam, please:

  • Contact Metergy Solutions to verify your account information and status using our contact number that can be found on your bill.
  • Do not provide personal information, such as your Metergy account number or banking information.
  • Do not click on any links in the email or text message you have received.

Don’t be alarmed by threats of disconnection. Metergy does contact customers to discuss overdue accounts, we follow the below process:

  • Our team will only make phone calls during regular business hours
    (Monday to Friday, 8:30 am to 5 pm ET).
  • We would never demand immediate payment using a pre-paid credit card, gift card, PayPal or Bitcoin.

If you believe that you have been a victim of fraud, we encourage you to report it to your local police force.

If you have any questions or concerns, we are always here to help. Please contact our Customer Service Centre at 1-888-422-9319 or email us at CustomerService@Metergysolutions.com.

Late Payments

To avoid late payment charges, please ensure you allow sufficient time for payment to reach us and be processed in advance of the due date on your bill. The time required varies with the method of payment chosen. Additional charges may apply for non-payment of accounts and includes costs for collection, as applicable.

Please note that interest will be charged on any amount not received by the due date at the rate of 1.5% compounded monthly (19.56% per annum) from the due date until receipt of your payment with all accrued interest.

Understanding Your Energy Consumption

With Metergy metered services, residents’ energy use is fairly allocated to each unit, giving you the freedom to manage your usage and control costs. You can also conveniently access current and past bills, view your rates and manage your account details through MyMetergy.

Download Document
Download Document

Appliances on stand-by will still consume electricity. Heating and cooling can also use a considerable amount of energy. If you are away for a long period of time, make sure to unplug appliances if possible and adjust the thermostat or turn it off completely. Also check that there is no water leakage in the toilet tank, faucets or pipes.

Consumption can result from many factors beyond the unit size. For example, factors include the number and type of appliances, settings on the thermostat, type of heat source, unit insulation, direction the unit is facing, energy rating and usage habits.

Higher bills during the winter and summer months are typically attributed to the cost for heating and cooling a space using your Thermal VRF system (heating and cooling) in your bedroom and the equally split shared main space in the unit.

A VRF system is a heating and cooling mechanical technology that is in the unit and bedrooms. This system conveniently provides heating and cooling as required. When heating or cooling of the space is not required you will want to turn off using your thermostat.

There are small meters installed in the thermal VRF equipment to be able to monitor the consumption used to heat and cool the space. This consumption is remotely communicated back to our billing system to be able to bill you for what is used.


Moving out as a resident is easy with Metergy Solutions and our Cornell Tech partners.

Your move-out date is provided by the property manager for your convenience. When Metergy processes the final bill, it is then provided to the property manager, and the final account balance from your Metergy account is transferred to your student ledger with Cornell Tech for payment.

Once your move-out is processed you will no longer make payment to Metergy. You will need to make final payment arrangements with Cornell Tech to ensure completion.


All residents can reach out to Metergy Solutions excellent Customer Service team at 1-888-422-9319 or CustomerService@MetergySolutions.com with live agents available between the business hours of 8:30am – 5:00pm ET.  

Contact Us

Can’t find the information you’re seeking? Feel free to reach out to us at
1-888-422-9319 or via email at CustomerService@MetergySolutions.com