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You can access your online Metergy account by visiting MyMetergy.
To login to your online account for the first time, you will need your account number and bill ID from one of your Metergy bills. You will find them at the bottom section of your Metergy bill (see example below).
As a resident renting a bedroom in a unit, the utilities (electricity & Thermal VRF) are not included in your rent.
Your move-in date and your resident information (unit, bedroom number, name, phone and e-mail) are provided to Metergy by your property manager so billing can commence in a timely manner.
When moving out, the property manager provides Metergy with your move-out date. Your final bill and ending account balance will be transferred to your student ledger for payment. Please do not direct final balance payment to Metergy.
Metergy bills are issued on a monthly basis and are due 15 days after the date issued. Your first bill will arrive 6 to 8 weeks after your move-in date and will include:
Metergy’s default is paperless e-billing. With your e-mail address provided by your property manager, you will be automatically enrolled in paperless e-billing. Through paperless e-billing you will:
Setting up Auto-Pay with Metergy is an easy and convenient way to pay your bill. Sign up for Auto-Pay and your bill amount due will automatically be withdrawn from your bank account, avoiding any late payment fees (convenience fee of 2.9% may apply). Payments are applied to your Metergy account on the bill due date.
To register:
You can pay your Metergy bill through MyMetergy using your credit or debit card, through your bank, or by mailing a check. Please note that when paying through MyMetergy, an online convenience fee of 2.9% may apply.
Pay by Credit, Debit, or eCheck
Enroll in Auto Pay through MyMetergy
Pay by Online Banking
Log into your online banking and go to your bill pay section. Select "Metergy Solutions LLC" from the payee list, or enter the address below:
Metergy Solutions LLC
P.O. Box 820211
Philadelphia, PA
19182-0211
Enter your Metergy Account Number found at the top of your bill and make your payment.
Pay by Check
Detach or print out the coupon from the bottom of your bill. Mail your check and coupon to the address listed on the bill. Include your account number in the memo section of the check and allow for postal delivery time when sending your payment.
Metergy Solutions LLC
P.O. Box 820211
Philadelphia, PA
19182-0211
Metergy is not responsible for payments received late due to postal delays. To avoid the possibility of a late payment charge, we recommend using one of the alternative payment options, or allowing 2 to 4 business days for delivery.
Unless otherwise required by law, interest will be charged on any overdue amount at a rate of 1.5% compounded monthly (19.56% per annum) until receipt of such overdue amount and all accrued interest. Please refer to our Conditions of Service for further details.
You should be aware that there are a number of ongoing scams that target consumers through phone, email or even door-to-door. The most common scam we see is someone claiming to be from Metergy threatening to disconnect electricity if payment is not made immediately.
If you have been contacted and suspect it could be a scam, please:
Don’t be alarmed by threats of disconnection. Metergy does contact customers to discuss overdue accounts, we follow the below process:
If you believe that you have been a victim of fraud, we encourage you to report it to your local police force.
If you have any questions or concerns, we are always here to help. Please contact our Customer Service Centre at 1-888-422-9319 or email us at CustomerService@Metergysolutions.com.
To avoid late payment charges, please ensure you allow sufficient time for payment to reach us and be processed in advance of the due date on your bill. The time required varies with the method of payment chosen. Additional charges may apply for non-payment of accounts and includes costs for collection, as applicable.
Please note that interest will be charged on any amount not received by the due date at the rate of 1.5% compounded monthly (19.56% per annum) from the due date until receipt of your payment with all accrued interest.
With Metergy metered services, residents’ energy use is fairly allocated to each unit, giving you the freedom to manage your usage and control costs. You can also conveniently access current and past bills, view your rates and manage your account details through MyMetergy.
Appliances on stand-by will still consume electricity. Heating and cooling can also use a considerable amount of energy. If you are away for a long period of time, make sure to unplug appliances if possible and adjust the thermostat or turn it off completely. Also check that there is no water leakage in the toilet tank, faucets or pipes.
Consumption can result from many factors beyond the unit size. For example, factors include the number and type of appliances, settings on the thermostat, type of heat source, unit insulation, direction the unit is facing, energy rating and usage habits.
Higher bills during the winter and summer months are typically attributed to the cost for heating and cooling a space using your Thermal VRF system (heating and cooling) in your bedroom and the equally split shared main space in the unit.
Moving out is easy with Metergy Solutions. Here’s everything you need to know:
As a reminder, you can view and pay your bills at MyMetergyPortal.com. For a full list of payment options, please see Your Billing and Payment Options.
If you have any questions about your final bill, please reach out to our Customer Service team by phone at 1-888-422-9319 or by email at CustomerService@MetergySolutions.com.
All residents can reach out to Metergy Solutions excellent Customer Service team at 1-888-422-9319 or CustomerService@MetergySolutions.com with live agents available between the business hours of 8:30am – 5:00pm ET.
