You can make changes to your account through the Metergy Starnik Portal.
If tenants are renting a unit from a condo unit owner where the utilities are not included in the rent, both owner and tenant are required to open a Metergy Starnik Portal account. As of the tenant’s move-in date, the tenant will be responsible for all charges and the billing will be addressed to the tenant.
When planning to move-out, tenants are responsible for contacting Metergy Starnik to close their account. Simply contact us at 1-888-726-1206 or CustomerSupport@metergysolutions.com.
When the tenant notifies Metergy that they are moving out, owners are required to contact Metergy to open their account. Please refer to our Conditions of Service for more details.
Metergy bills are issued on a monthly, bi-monthly, or quarterly basis, depending on the agreed upon frequency by your community, and are due 20 days after the date issued. Your first bill will arrive 6 to 8 weeks after your move-in date and will include:
Enroll in paperless e-billing at the Metergy Starnik Portal and join the thousands of customers who have discovered an easier way to manage their bills. By enrolling, you will:
Our Pre-Authorized Payment Plan is an easy and convenient way to pay your bill. Sign up and your bill amount due will automatically be withdrawn from your bank account, avoiding any late payment fees. Payments are applied to your Metergy account on the bill due date.
To register:
You can pay your Metergy bill through your bank online or by pre-authorized payment, or by mailing a cheque.
Pay through your bank
Pay in person, call in or pay online through your bank. When making a payment by phone or online banking service, ensure that you make the payment to ‘Metergy Solutions - Starnik' and include the 6-digit account number shown at the top of your bill. Please take into account the processing time when making a payment to avoid late charges. On average, the bank requires 3 to 4 business days to process payment.
Mail a cheque
You may pay your bill by mailing a cheque along with the bill statement stub to the address below. Please include your account number in the memo section of the cheque and allow for postal delivery time when sending your payment.
8133 Warden Avenue
Markham, ON
L6G 1B3
Metergy is not responsible for payments received late due to postal delays. To avoid the possibility of a late payment charge, we recommend using one of the alternative payment options (or allowing 2 to 4 business days for delivery).
You should be aware that there are a number of ongoing scams that target consumers through phone, email or even door-to-door. The most common scam we see is someone claiming to be from Metergy threatening to disconnect electricity if payment is not made immediately.
If you have been contacted and suspect it could be a scam, please:
Don’t be alarmed by threats of disconnection. Metergy does contact customers to discuss overdue accounts but we follow the below process:
If you believe that you have been a victim of fraud, we encourage you to report it to your local police force or the Canadian Anti-Fraud Centre at 1-888-495-8501.
If you have any questions or concerns, we are always here to help. Please contact our Metergy Starnik Contact Centre at 1-888-726-1206 or email us at CustomerSupport@metergysolutions.com.
To avoid late payment charges, please ensure you allow sufficient time for payment to reach us and be processed in advance of the due date on your bill. The time required varies with the method of payment chosen. Additional charges may apply for non-payment of accounts and includes costs for collection, as applicable.
Please note that interest will be charged on any amount not received by the due date at the rate of 1.5% compounded monthly (19.56% per annum) from the due date until receipt of your payment with all accrued interest.
Sign up for pre-authorized payment today for peace of mind.
With Metergy metered services, residents’ energy use is fairly allocated to each unit, giving you the freedom to manage your usage and control costs.Your usage can be found on your bill.
You can also conveniently access your current and past bills and compare your usage pattern through Metergy Starnik Portal.
Appliances on stand-by will still consume electricity. Heating and cooling can also use a considerable amount of energy. If you are away for a long period of time, make sure to unplug appliances if possible and adjust the thermostat or turn it off completely. Also check that there is no water leakage in the toilet tank, faucets or pipes.
Higher bills during the winter and summer months are typically attributed to the cost for heating and cooling a space.
Gas heaters have an electric fan inside the unit. Depending on the model, some fans can use a significant amount of electricity in the winter months.
Even though the building may provide air conditioning and heat, individual units may still require an electric fan to push the warm and cold air into the unit. This results in an increase in consumption. Seasonality often affects other things such as the amount of lighting needed, cooking, use of portable heaters, etc. that increases your consumption.
