Frequently asked questions:
NCTUE Implementation

Starting September 15th, Metergy will report your Metergy-specific utility payment history to the National Consumer Telecom & Utilities Exchange (NCTUE). This change can help you build a stronger financial profile—just by paying your Metergy bill on time.

What is NCTUE?

NCTUE is a Fair Credit Reporting Act (FCRA) compliant consumer reporting agency managed by Equifax that collects and shares payment history data from telecom and utility companies. Service providers may use this information to assess credit risk.

Why is Metergy using NCTUE?

NCTUE is a utility-specific reporting platform. By using NCTUE, Metergy is:

  • Promoting transparency in utility billing and encouraging on-time payments
  • Helping you create a utility payment history that may be considered by other service
    providers in making lending decisions

What information is shared?

Only your Metergy utility payment history and account status are reported to NCTUE. These
details include:

  • Your name, service address, and account number
  • Account start and end dates
  • Monthly payment status (on-time, delinquent) and amounts of overdue balances (if any)
  • Account status (open, closed)

Metergy does not report your social security number, bank account information, or any credit card information. Metergy will not report to NCTUE your payment to other companies including rent or other utilities. All data sharing is done securely and in compliance with U.S. federal regulations, including FCRA.

A bill is considered late if paid any time after the listed due date. You can find the payment due date on your monthly invoice. The due date for your bill is dependent on your state and the utility provided by Metergy. To avoid missing a payment, visit www.mymetergyportal.com to sign up for automatic payments (AutoPay).

How is my data protected?

Your information is protected under the Fair Credit Reporting Act (FCRA)*, and per the terms of Metergy’s Privacy Policy: https://www.metergysolutions.com/privacy-policy-united-states.

What does this mean for me?

  • On-time payments may help improve your credit score, making it easier to qualify for rentals, loans, or better service rates
  • Your financial reliability is recognized—even if you don’t have traditional credit history
  • You may gain access to better deals from lenders and service providers who view your full credit picture

Can I opt out of NCTUE reporting?

You cannot opt out of NCTUE reporting. Payment reporting is a standard part of Metergy’s billing process and conditions of service. Metergy is committed to accurate reporting and resolving any issues promptly.

What if I believe there is an error in my report?

If you believe there is an error in your report, you can contact NCTUE to file a dispute through www.nctue.com or by calling 1-866-349-5815.

How can I improve my credit score?

Your credit score is influenced by many factors, and your Metergy utility payments may be just one part.

Here are a few tips:

  • Pay on time. Even one missed payment may affect your score
  • Monitor your credit reports regularly to stay informed
  • Keep your accounts in good standing to build a positive credit histoy

Need help with your payments?

We’re here for you. If you’re having trouble staying on track, please reach out to our Customer Service team at 1-888-422-9319 or email CustomerService@MetergySolutions.com. We’ll work with you to find a solution.
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You may also be eligible for a payment plan to help manage outstanding arrears balances. Residents who maintain the terms of their payment plan are reported in good standing to NCTUE.

Does Metergy Offer Financial Assistance?

For financial support, visit Metergy’s Financial Assistance page for details on available state and local relief programs: www.metergysolutions.com/financial-assistance/us.

Still have questions?

We’re happy to help! Contact us at 1-888-422-9319 or CustomerService@MetergySolutions.com **
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You can also contact NCTUE directly at 1-866-349-5185 or www.nctue.com***

*The Fair Credit Reporting Act (FCRA) is a federal law governing the accuracy and privacy of the information collected and shared by credit bureaus about individual consumers, including bill payment history, loans, debts, and employment details. The NCTUE Database is housed and managed by Equifax on behalf of NCTUE but the NCTUE Database does not include Equifax credit information, and Equifax is not a member of NCTUE, nor does Equifax own any aspect of
NCTUE.
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**Visit Metergy’s Privacy Policy for more information about our privacy practices including how we use your credit score
(https://www.metergysolutions.com/privacy-policy-united-states).
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*** If you believe there is an error in your reported payment history, you have the right to dispute it with NCTUE. Visit nctue.com for information on how to obtain your report from NCTUE and file a dispute.