Conditions of Service Canada

REVISION SUMMARY EFFECTIVE JULY 1, 2025

SECTION

SECTION TITLE

SUMMARY OF CHANGES

2.3(b)
Security Deposit Waiver Conditions
Added statements:
  • Expanded pre-authorized payment plan waiver condition to apply to commercial customers in addition to residential customers.
5.2
Reconnection Procedures
Added statements:
  • Application of the reconnection charge.
5.3
Winter Disconnection and Reconnection
Added statements:
  • Procedures relating to disconnection and reconnection of residential customers during the Disconnection Ban Period.
6.3.1
Opening and Closing Accounts
Added statements:
  • Added Metergy will adhere to date provided by a tenant when closing tenant accounts.
9
Glossary
Added statements:
  • Added definition of “Disconnection Ban Period”.
Schedule A
Standard Service Charges
Revised statements:
  • Revised the New Service Set-up fee of $50 to include the word “residential”.
  • Revised the Duplicate Invoice/Bill Reprint fee from $15 to $25.
  • Revised the Non-Sufficient Funds (NSF)/Bank Return fee from $45 to $50.
  • Removed the Disconnection fee.
  • Revised the Reconnection (during regular business hours) fee from $110 to $210.
  • Revised the Reconnection (after business hours) fee from $350 to $410.
  • Revised the Paper Bill Service fee from $2.25 to $2.50.
Added statements:
  • Added a New Service Set-up fee for commercial units (first commodity) of $100.